RapidGo Courier – Frequently Asked Questions (FAQ)

How can I track my delivery?

You can track your shipment in real time via our online dashboard. You’ll see status updates such as “Picked Up,” “In Transit,” and “Delivered.” We’ll send you tracking information as soon as your package is picked up.

What forms of payment do you accept?

RapidGo Courier accepts a variety of payment methods, including:

  • Credit cards

  • Debit cards

  • ACH / bank transfers

  • Cash payments (for certain services)

  • Mobile payment apps (if applicable)

If you’re unsure which payment method works for your region or service, just ask—we’re flexible.

When are you available / what are your service hours?

We offer several service types to suit your urgency and schedule:

  • Same‐day delivery – For delivery needs within the same business day.

  • Scheduled delivery – Book in advance at a time that works for you.

  • After‐hours / emergency service – For shipments that need attention outside of regular business hours.

  • Weekend & holiday services – Available in certain zones; contact us to confirm availability.

If you need something outside these times, reach out and we’ll do our best to accommodate.

How professional and reliable are your drivers?

At RapidGo Courier, we pride ourselves on reliability and professionalism:

  • All drivers are carefully vetted and trained.

  • We monitor performance regularly.

  • We enforce standards of conduct, timeliness, and safe handling of packages.

  • For sensitive or special deliveries (fragile, perishable, high‐value), we follow additional protocols.

Do you charge any hidden fees?

No—you won’t encounter hidden fees with RapidGo. What you’re quoted up front is what you pay. If there are any charges beyond the quoted price (for example, for additional services you add), we’ll always confirm them with you first. We believe transparency builds trust.

Do you handle sensitive or special deliveries?

Yes. We can accommodate:

  • Fragile items

  • Perishable goods

  • Temperature‐controlled shipments

  • White‐glove / scheduled handoff service

  • Large / bulky items

  • Multi‐person handling if required

Contact us ahead of time so we can make the proper arrangements.

What is the service area?

RapidGo Courier serves Central Florida, including Orlando, Kissimmee, and surrounding areas.
If your pickup or drop‐off is outside our usual zones, we may still be able to help—just get in touch for a quote.

How are delivery times determined?

Delivery times depend on several factors:

  • Distance between pickup and drop‐off

  • Type of service (e.g. same‐day vs. scheduled)

  • Traffic, weather, and route conditions

  • Special handling (fragile, temperature‐controlled, etc.)

When you request service, we’ll provide you with an estimated delivery window.

What if something goes wrong with my delivery?

We strive for perfect deliveries, but if there’s an issue:

  • Contact us immediately with your tracking number

  • We’ll investigate and provide status updates

  • If it’s our fault (lost, damaged, etc.), we’ll work to remedy it—replacement, refund, or redelivery, depending on the case

How do I get a quote?

You can get a quote by:

  • Visiting our Contact Form

  • Calling our customer service line at 321-442-3855

  • Emailing us at rapidgocourier@gmail.com with pickup location, drop‐off location, package details, and service type

We’ll respond with a clear, itemized quote before service.

Can I change or cancel an order once it’s been placed?

Yes—within certain limits:

  • If the order has not yet been picked up, we can usually accommodate changes or cancellation without extra charge.

  • If it’s in transit or already picked up, changes might incur additional fees.

  • Please contact us as soon as possible; the sooner you let us know, the more flexibility we have.

What are your insurance / liability policies?

  • We provide basic liability coverage for standard deliveries.

  • For high-value or particularly fragile items, additional coverage can be arranged.

  • Make sure to let us know in advance if you require extra insurance or special handling.

How do I contact customer support?

Customer service is available during regular hours, and we aim to respond promptly to all inquiries.

Get in touch

321-442-3855
support@rapidgocourier.com